Terms & Conditions

UnboxLane ("we," "us," "our") provides unboxing video capture services for creators, including Amazon Influencers. Our service is limited to: • Receiving product shipments at our U.S. facility • Filming one continuous, uncut, unedited unboxing video per product • Delivering raw video footage to the creator We do not provide installation, testing, usage demonstrations, reviews, endorsements, voiceovers, editing, revisions, or uploading to Amazon on the creator's behalf.

By using our service, you acknowledge and agree that: • You are solely responsible for coordinating with sellers regarding product shipments • You must submit the intake form before the seller ships any product • The name provided on the intake form must match the shipping label exactly • You are responsible for editing, uploading, and ensuring compliance with platform guidelines (including Amazon Influencer Program guidelines, if applicable) • Approval and placement of your content is not guaranteed • You retain full responsibility for monetization and compliance with third-party platform terms • One (1) intake submission covers one (1) product. If multiple products arrive in a single shipment, each product requires its own intake submission and fee. • Delivery to our facility does not guarantee immediate processing until the package is logged as received in our system.

The raw video footage delivered to you becomes your property upon delivery. You may use, edit, and distribute the footage as you see fit, subject to any applicable platform rules. We retain no ownership or licensing rights to the delivered footage. However, we may use anonymized operational data for internal analysis and service improvement.

4.1 Product Ownership All items become UnboxLane property upon delivery to our facility, unless otherwise agreed in writing in advance. 4.2 Handling & Disposal Products shipped to our facility: • Are used solely for the purpose of filming the unboxing video • Will not be returned to the sender or creator after filming • May be donated or responsibly disposed of after filming unless other arrangements are made in advance in writing 4.3 Unmatched or Incorrect Shipments (14-Day Holding Policy) If a package arrives and cannot be matched to a valid intake submission (including missing intake form, label/name mismatch, wrong item, or unclear identifying information), it will be placed into Unmatched Intake. • We will hold unmatched items for 14 days from delivery to our facility to allow resolution. • If the issue is not resolved within 14 days, the item may be donated or disposed of at our discretion. • Unmatched items may be refused immediately if prohibited, hazardous, or operationally unsafe. 4.4 Size & Weight Limits • Must fit on desk for top-down filming • Max weight: 25 lb • Oversized/heavy items require prior approval and may include handling fees 4.5 Prohibited Products We do not accept: • Hazmat/flammable/pressurized items (including aerosols) • Weapons or weapon-related items • Adult content or items • Perishables or food items • Illegal or regulated products 4.6 Products Requiring Prior Approval (may include handling fees) • Oversized or heavy items • Supplements or vitamins • Skincare or cosmetic products • Lithium-battery products We reserve the right to refuse service for any product at our sole discretion. Prohibited and approval-required categories may be updated at any time based on safety, compliance, and facility policies.

We aim to deliver raw video footage within 24–72 hours after the package is delivered by the carrier and logged as received in our system. Delivery is made via a secure download link sent to the email address provided during submission. • Download links remain active for 14 days from the time they are sent. • We will re-send or re-issue the download link one (1) time for free upon request. • Additional re-sends may incur a fee. Footage is provided as-is with no editing, cuts, enhancements, revisions, or re-filming. We are not responsible for delays caused by carrier issues, weather, facility interruptions, or other events outside our reasonable control.

Our service operates on a flat-fee, per-product basis. Payment is collected at the time of form submission. Fees are non-refundable once a product has been shipped to our facility. If we are unable to fulfill the service due to circumstances beyond our control (e.g., item lost in transit, item arrives severely damaged, prohibited item), we will determine an appropriate resolution at our discretion, which may include a credit or refund. Prohibited / Out-of-Scope Items If an item is prohibited, hazardous, materially outside our size/weight limits, or otherwise out of scope, we may refuse service at our discretion. Any resolution (refund, partial refund, or service credit) will be determined at our discretion and may be reduced by non-refundable payment processing fees. In some cases, fees may be non-refundable if the product was shipped in violation of our policies. Payment Disputes / Chargebacks If you have an issue with the service, you agree to contact us first so we can attempt to resolve it before initiating a payment dispute or chargeback. We reserve the right to suspend service and/or access to delivery links for accounts with active disputes. We may provide documentation of service delivery to payment processors in response to disputes.

WE MAKE NO GUARANTEES REGARDING: • Approval or placement of content on any platform (including Amazon) • Account performance, earnings, or success • Product quality or suitability • Seller shipment timing or reliability Service is provided "as is" without warranties of any kind. We are not liable for indirect, incidental, or consequential damages. Amazon Non-Affiliation UnboxLane is an independent service provider and is not affiliated with, endorsed by, or sponsored by Amazon.com, Inc. or its affiliates. "Amazon" is a trademark of Amazon.com, Inc.

Our total liability for any claims arising from our service shall not exceed the amount you paid for the specific service giving rise to such claim. We are not responsible for: • Products lost, damaged, or delayed in shipping to our facility • Content rejected by platforms or failing to meet platform guidelines • Any actions taken by Amazon or other platforms regarding your account or content • Third-party claims related to products or content • Theft, loss, or damage caused by events outside our reasonable control (including carrier misdelivery, facility incidents, power outages, or other disruptions)

We collect information necessary to provide our service, including name, email, storefront information, product details, and shipping data. We do not sell personal information or share it with third parties for marketing purposes. Information is used solely to fulfill service obligations and operate the business. We retain submission and delivery records for up to 24 months for operational, legal, and dispute-resolution purposes.

We are not liable for delays, service interruptions, or failure to perform due to events beyond our reasonable control, including but not limited to acts of God, severe weather, carrier disruptions, power or internet outages, labor disruptions, governmental actions, or other unforeseen circumstances.

We reserve the right to modify these Terms at any time. Changes are effective upon posting. Continued use after modifications constitutes acceptance.

These Terms are governed by and construed in accordance with the laws of the State of Illinois, United States. Any disputes shall be resolved in the courts located in Illinois.

Email: hello@unboxlane.com Last Updated: January 2026